We make an effort to be able to ship our goods to as many countries as possible, and in the event your country is not listed for shipment please contact us at +45 39 56 15 55 or at shop@brdr-krüger.dk. We will do our best to accommodate your wish.
Every product has a different production time and our shipping fees are determined by your geographical location. You will be contacted directly regarding the delivery time, as it varies depending on the country. Your order is delivered to street level only, and will not be carried inside at your destination address.
The customer is responsible for the disposal of pallets and other packaging used in connection with the delivery. Sofas, large furniture and larger orders: We ship your order with special carrier, depending on the country of delivery. You will be contacted directly by email after you placed the order with more information about delivery time, pricing and dates.
All orders are shipped from our warehouse in Denmark.
Please note that local customs and VAT will be charged when shipping outside the EU.
For large or bulky orders shipped outside EU the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.
Any complaints in the event of visual parcel damage or complete or partial loss of parcel content should be made immediately upon receipt. Delivery service must make a note of damage parcel.
In the event of invisible parcel damage, complaints should be made to the forwarder asap in form of documentation.
Estimated delivery time:
Tray Tables: 4 weeks
All other furniture: 6-8 weeks
KARM collection: 10 weeks
Wooden Monkey: 2-3 weeks
Brdr-kruger.com offers a 14 days right to return in force from the day you receive the goods. Goods must be returned unused and in the same condition as they were received. Once we receive the goods and approve their return the purchase amount will be transferred to your account. Refunds are only made to credit cards used to purchase goods in order to prevent illegal use of stolen credit cards. Remember to keep the post office receipt as documentation that the goods have been shipped. Return of goods takes places at your own account.
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility.