Terms and Conditions

The following general terms and conditions of sale concern the offer and sale of products on the website www.brdr-kruger.com, owned and maintained by:

Brdr. Krüger Trædrejeri A/S
Walgerholm 20-22
3500 Værløse, Denmark
CVR: 26988500
Info@brdr-kruger.dk

Trademarks & copyright

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Brdr. Krüger. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

Privacy policy

Introduction

This policy describes how we use and protect personal data and ensure that employees are familiar with the rules that apply to the use of the personal data that they can access as part of their work. This policy is a supplement to our other policies on it security, internet, email and the like. This policy aims to meet the requirements of the general data protection regulation and, in particular, article 13. When the policy refers to articles of law, this pertains to the GDR and when it refers to paragraphs, this pertains to the Danish data protection act.

General provisions on the processing of personal data

Brdr. Krüger Trædrejeri A/Sis the data controller of personal data collected via our website brdr-kruger.dk. You will always be informed before we collect personal data about you. The personal data collected by us may include, for instance, your name, email address, telephone number and similar identification data as well as information about your IP address, branch/business area, interests, etc.Personal data about you will be collected in one or more of the below cases:
• When you visit and browse our site
• When you create a user account
• When you order samples
• When you sign up to receive Brdr. Krüger’s newsletter
• When you communicate with Brdr. Krüger-
• When you make use of Brdr. Krüger’s other functions and services.

Purpose of processing; categories of data being processed

• Administration of user accounts
• Completion of sample orders
• Newsletters and other promotional communication
• Promotional marketing in general
• Completion of requests received from you
• Providing customer support and communication
• Product and service development
• Statistics and analytics

The processing of your personal data will in some cases be necessary for the performance of a contract entered into between Brdr. Krüger and you. The processing may also be necessary to comply with requests from you. In addition, the processing of your personal data may be based on our legitimate interest in conducting marketing. activities and to develop and evaluate our products and services as well as conducting statistics. We note that Brdr. Krüger shall only use your personal data in order to send you product information, newsletters and other marketing material via e-mail if you have provided your prior and explicit consent hereto, unless applicable legislation allows us to contact you without such consent. Brdr. Krüger keeps statistics of which areas of our website are visited by our users and of which products the users prefer. This data does not include personal data. Using the collected data, Brdr. Krüger builds knowledge of the use of our website. This information is used to improve our website. However, we use data on the navigation of all our users to be able to understand how our users as a total group use our website and against this background we attempt to improve the Website. In addition, we collect information about which products our users as a total group prefer. This information is also used to improve our website.

Basis for processing

Personal data is processed mainly pursuant to article 6.1.b, as processing is necessary in order to fulfil the contractual obligations between us.

Duration of storage and erasure policy

We save your data for as long as we have a legitimate and objective reason to do so, which includes being able to provide you with the best service possible.

Right of access, right to rectification and right to erasure (article 13.2.b, article 15.)

You have the right to request access to the data that we process. the information you can request consists of:
• That personal data is being processed
• What is being processed/span>
• The purpose of the processing
• The categories of personal data in question (general or sensitive)
• The period during which processing and storage takes place
• The right to request rectification or erasure
• The right to submit a complaint to the Danish data protection agency
You have the right to have incorrect data about you corrected without undue delay. you must take the initiative for such rectification. You may also request erasure (“the right to be forgotten”), though only after the expiry of our legal obligation to keep the data pursuant to the Danish bookkeeping act. You can also contact us if you believe that your personal data is being processed in violation of legislation or other legal obligations. When you contact us with a request for rectification or erasure of your personal data, we will check to see that the conditions are met, and if this is the case, we will rectify or erase the information as quickly as possible.

Consent

When consent is necessary as a basis for processing data, we must be able to document that we received such consent. therefore, we always require a written consent.
Consent is a voluntary, specific, informed and unambiguous declaration concerning processing of personal data. you can always withdraw your consent, and if it is the only basis upon which processing is taking place, future processing will cease. our obligation and right to store data will, however, be unaffected.
The consent can be withdrawn by contacting us using the contact information specified in subsection 1.

Cookies

What are cookies?

A cookie is a small text file that is placed on your computer hard disk, smartphone or other IT equipment. The cookie makes it possible to recognize your computer/IP-address and collect information about the pages and functions you visit. If you do not want to accept cookies from us you need to disable cookies in your browser. If you do this, however, please be advised that certain services and functions may be unavailable to you because they rely on cookies to store the choices you make.

Types of cookies and their purpose

The purpose of cookies is to measure traffic and improve your user experience on the site. the website uses cookies from google analytics to measure website traffic.

Delete or disable cookies in your browser

You can always opt out of receiving cookies on your computer by changing your browser settings. the location of these settings will depend on the browser you are using. however, you should be aware that if you do this, there will be many functions and services on the internet that you will not be able to use.
All browsers allow you to delete cookies either collectively or individually. the way this is done depends on the type of browser you are using. remember, if you use several browsers, you must delete cookies in all of them.

Security

We protect your personal information and have in-house rules regarding information security. We have adopted in-house rules regarding information security, which contain instructions and measures to protect your personal information from being destroyed, lost or altered, and from unauthorized publication as well as unauthorized parties gaining access to or knowledge of it.

Terms for receipt for newsletters

By accepting and consenting to receive newsletters from us, you are also accepting our terms for the receipt of newsletters, which you can find below.
The newsletters are a service offered by

Brdr. Krüger Trædrejeri a/s
Walgerholm 20-22
3500 Værløse Denmark
cvr: 26988500
info@brdr-kruger.dk

Data collected

When issuing newsletters and similar, Brdr. Krüger Trædrejeri A/S generally only collects the name and email that you specified. data on your use of the newsletters is collected by our it system in an anonymized format – including whether the newsletters are opened, for how long they are open, when the email/newsletter is deleted and whether you click on any links. if you click on the newsletter links to our site and accept that the site uses cookies, please note that we may collect further information about you.

The purpose of the data

When you have subscribed to our newsletter, your email address will be used to issue newsletters that contain information on current knowledge as well as inspiration and ideas, relevant offers, seminars and events, tips & tricks and other marketing materials. we may also use your email address to send informational emails pertaining to our business. beyond this, your email will not be used for other purposes. the data that we collect on your use of the newsletters will be anonymized and used to improve our service and our ability to target and adjust the content to the recipient’s Interests. we issue our newsletter or other communications when we believe we have something interesting and new to tell you. we strive to limit the number of newsletters so that the content is relevant, current and does not clutter up your inbox.

Rectification of contact data

If you have corrections to your contact data, you can always change this data, either by unsubscribing to the newsletter and then subscribing again or by contacting us at: info@brdr-kruger.dk

Unsubscribing to the newsletter and other enquiries

You can always unsubscribe from the newsletter by clicking the “unsubscribe from newsletter” link that you can find in all our newsletters. after unsubscribing from the newsletters, you will not receive anything else from us, unless you have consented to us contacting you in another context. when you unsubscribe, you will receive a confirmation that we are deleting you from our list of newsletter recipients. your email address will then be deleted from our list of newsletter recipients.

Google analytics

We use google analytics to analyze how users use www.normann-copenhagen.com. the personal data that the cookies collect on your use of the site (traffic data, including your IP address) is sent and saved on Google’s servers in Usa: google uses personal data to evaluate your use of www-brdr-kruger.com prepare reports on the activity at www-brdr-kruger.com and offer other services in conjunction with the activity. google may also pass on personal data to third parties if required by law or if the third party processes personal data on Google’s behalf.
Google analytics uses two types of cookies: (a) a persistent cookie that shows if the user is a returning user, where the user comes from, which search engine was used, keywords, etc., and (b) session cookies, which are used to show when and for how long a user was on the site. session cookies expire after each session, i.e. whenever you close the tab or shut down your browser. google does not link your IP address to other personal data that google possesses.

Ordering

www-brdr-kruger.com is open 24 hours a day. the website might temporarily be down for maintenance.
You must be 18 years old, and have a valid credit card to shop on our website. if you are not yet 18 years old, you can have an adult make the order for you.

Secure payment

No credit card fees are charged by us. please note that it is not possible for us to charge a higher amount than the one approved by you.

Vat, customs and import duties

If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country. you will have to pay these charges. this also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. customs policies vary widely from country to country. please contact your local customs office for further information. If you order for shipment outside of Eu, the Danish vat(25%) is automatically deducted in the shopping basket. please note that local vat and customs duties will apply upon receiving your package.

Delivery

We make an effort to be able to ship our goods to as many countries as possible, and in the event your country is not listed for shipment please contact us at +45 39 56 15 55 or at shop@brdr-krüger.dk. we will do our best to accommodate your wish. Every product has a different production time and our shipping fees are determined by your geographical location. you will be contacted directly regarding the delivery time, as it varies depending on the country. Your order is delivered to street level only, and will not be carried inside at your destination address.
The customer is responsible for the disposal of pallets and other packaging used in connection with the delivery. Sofas, large furniture and larger orders: we ship your order with special carrier, depending on the country of delivery. you will be contacted directly by email after you placed the order with more information about delivery time, pricing and dates.
All orders are shipped from our warehouse in Denmark. Please note that local customs and vat will be charged when shipping outside the EU. For large or bulky orders shipped outside Eu the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.
Any complaints in the event of visual parcel damage or complete or partial loss of parcel content should be made Immediately upon receipt. delivery service must make a note of damage parcel. In the event of invisible parcel damage, complaints should be made to the forwarder asap in form of documentation.
Estimated delivery time:
Bølling Tray Tables: 4 weeks
Karm Sofas: 10 weeks
Wooden monkey: 2-3 weeks
All other furniture: 6-8 weeks

Return

brdr-kruger.com offers a 14 days right to return in force from the day you receive the goods. Goods must be returned unused and in the same condition as they were received. once we receive the goods and approve their return the purchase amount will be transferred to your account. Refunds are only made to credit cards used to purchase goods in order to prevent illegal use of stolen credit cards. Remember to keep the post office receipt as documentation that the goods have been shipped. return of goods takes places at your own account. The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility.

Cancellation

You can cancel your order if it has not yet been shipped from our warehouse. If your order has been shipped from our warehouse you can not cancel your order. the order will be shipped to you, and you will have to handle it as normal return. Made to order products can not be cancelled. once payment has been made for made to order products, the order and payment are legally binding, and the order cannot be cancelled for a refund. Made to order products are specially made according to your specifications of color, fabric and other style preferences. When ordering made to order products you accept that the payment for the order will be withdrawn directly after your order is received. This is done so the production of the product can be started immediately.

Order changes

You can change the shipping address on your order if it has not yet been shipped from our warehouse. If your new shipping address has a different shipping fee, you will have to pay the difference. If your order has been sent from our warehouse you cannot change the shipping address or the contents on your order. The order will be sent to the original address, and you will have to handle it as normal return if you have changes. The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. for larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility. The items you want to return are your responsibility until they reach our warehouse. damage done while returning / shipping the product to our warehouse is your responsibility. please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

Damaged or faulty items

We want all our customers to receive high quality products. if there is something wrong with the product you have received or if your delivery is not identical to your order please contact us at:
info@brdr-kruger.dk
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 24 months. if something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem. You can either have a new product sent, a discount or return the product for a refund. this will be decided from case to case. accordingly, the provisions on defects in the Danish sales act apply. if you send back damaged or faulty items please fill out the return form that came with your order. send it along with the items you wish to return.

Refunds

If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. but we do not cover the return shipping cost.