Order

These Terms & Conditions apply to all offers, orders, order confirmations, invoices, and deliveries made by Brdr. Krüger, unless otherwise agreed in writing. By placing an order, the customer accepts these terms in full.

Orders can be placed:

  • Online at www.brdr-kruger.com
  • By email at info@brdr-kruger.dk

To place an order, the customer must be authorised to use the chosen payment method and accept these Terms & Conditions. Orders are not binding until Brdr. Krüger issues a written Order Confirmation (OC).

Confirmation

An order becomes legally binding only once the customer has received an official Order Confirmation specifying the products, pricing, lead time, and delivery method.

Cancellation

Cancellation within 0–5 days of the OC: no fee

Cancellation after 5 days: 15% fee (RRP excl. VAT)

Custom-made or customised items are non-cancellable

Additional terms and conditions will be provided for custom orders.

For customised products (special finishes, COM/COL, colours, upholstery, etc.), all details must be approved in writing prior to production.

Delivery

Delivery is made according to the method stated in the Order Confirmation.

Delivery for Web Orders

Web orders within Denmark are shipped by courier to the nearest parcel shop associated with the customer’s address. The customer will be notified directly by the courier when the order is ready for pickup.

International web orders are shipped by our freight forwarder and delivered curbside to the delivery address provided by the customer. Delivery does not include indoor carrying, installation, or assembly.

Any applicable customs duties, local taxes, or import fees for international deliveries are the responsibility of the customer.

Estimated delivery times are provided for guidance only and may vary depending on destination and carrier. If delivery cannot be completed due to an incorrect or incomplete address, or if the customer is unavailable, any additional costs incurred will be charged to the customer.

Ex Works

For items sold Ex Works, the customer is responsible for collecting the goods from Brdr. Krüger’s workshop and for arranging all transport, insurance, and related costs.

If the goods are not collected within the agreed period, a storage fee of 20 DKK / 3€ per package per day will be charged.

Shipment by Brdr. Krüger

Upon request, Brdr. Krüger can arrange shipment through our trusted freight partners.

All shipments arranged by Brdr. Krüger are sent under DAP Incoterms.

Goods are shipped on a pallet unless the item is small enough to be shipped as a parcel.

Pallet dimensions are stated on the invoice.

Once the shipment has been dispatched, Brdr. Krüger will confirm shipment and issue the invoice, which also serves as notification that the goods have left our facility.

After collection, the freight forwarder will contact the customer directly to coordinate delivery details.

The customer will receive a tracking link and delivery updates from the forwarder.

Transit times and delivery arrangements are managed by the freight forwarder and not by Brdr. Krüger.

All deliveries are made curbside only.

The goods will be left at the curb at the delivery address and will not be carried indoors.

Any delivery restrictions or special requirements must be communicated by the customer in advance.

Additional delivery services (e.g. white-glove service, indoor delivery, timed delivery) are subject to availability and additional costs.

Freight & Transport Damage

Upon delivery, please carefully inspect the shipment before signing the delivery receipt.

Inspect the packaging for visible damage (e.g. dents, tears, moisture, cuts, damaged pallets).

Verify that the number of parcels and/or pallets corresponds with the delivery documents.

If any damage or discrepancies are found, either refuse the delivery or sign with reservation.

Ask the driver to clearly note the damage on the delivery receipt (e.g. “torn box”, “broken pallet”, “damaged corner”), including date, time, and signature.

Visible Damage

All visible damage must be recorded on the delivery documents at the time of delivery and supported by clear photographs. Without proper documentation, freight companies typically refuse to accept damage claims or provide compensation.

Hidden Damage

Any damage that is not visible at the time of delivery must be reported to Brdr. Krüger in writing within 7 days of receipt, accompanied by photographic documentation of both the product and the packaging.

Claims reported after this period may not be accepted by the freight carrier.

Shipments from Reseller to End Customer

Brdr. Krüger does not cover transport damage that occurs after the goods have left our warehouse or during transport arranged by resellers or third parties.

We recommend that goods are forwarded in their original packaging and, where possible, shipped on pallets to minimize the risk of damage.

Claims

All claims must be submitted in writing and include the following information:

  • A clear description of the issue
  • Overall and detailed photographs of the product and the reported issue
  • Product identification, including label, order number, invoice number, and/or delivery note

Brdr. Krüger reserves the right to assess all claims before any resolution is offered.

If a claim is accepted, Brdr. Krüger will, at its discretion, either: Replace the item or professionally repair the defect.

Where appropriate, a price reduction or financial compensation may be offered as an alternative solution.

If the issue cannot be adequately assessed based on the information and photographs provided, the item may be required to be returned for inspection.

In such cases, return shipping costs will be borne by the customer unless otherwise agreed.

Claims will not be accepted for damage or defects resulting from incorrect cleaning, improper use, unsuitable cleaning agents, modifications, or lack of proper maintenance.

Warranty

Brdr. Krüger provides a 5 year warranty from the date of delivery, covering manufacturing and material defects under normal use.

The warranty is valid only when the product is used in accordance with Brdr. Krüger’s care and maintenance guidelines.

Full warranty terms are available upon request.

Exclusions

Normal wear and tear, usage marks, and cosmetic changes

Normal wear and tear or natural variations in materials such as wood, leather, and textiles.

Natural patina, color variations, or fading in wood, leather, textiles, and other natural materials

Wear to upholstery, surface finishes, or felt glides

Damage caused by incorrect use, improper assembly, misuse, or lack of maintenance

Damage caused by moisture, heat, cold, direct sunlight, or improper storage

Products manufactured using customer-owned or customer-supplied materials (COM/COL)

Payment Terms

Unless otherwise agreed in writing, payment must be made prior to shipment.

Payment is due 2 weeks prior to expected delivery.

Customer orders must always be paid upon receipt of the Order Confirmation (OC).

The order confirmation will be deemed accepted after 5 days.

Any subsequent changes to the order confirmation or invoice will incur a handling fee of 150 DKK / 20€.

Brdr. Krüger reserves the right to require advance payment if:

  • The customer has an outstanding or previously outstanding balance,
  • The order value exceeds the credit limit approved by Brdr. Krüger, or
  • The customer fails to comply with agreed payment terms.

Exceptions

Custom orders require 100% advance payment upon Order Confirmation or proforma invoice.

Individually negotiated payment terms, agreed in writing, override the standard terms.

Late Payment & Reminders

The first reminder is issued without charge.

The second, third, and fourth reminders are each subject to a fee of 100 DKK / 13€.

If a third reminder is issued, future orders will be subject to prepayment terms.

The fourth and final reminder will include a formal notice of debt collection.

If payment is still not received, the case will be transferred to debt collection.

Outstanding amounts will accrue interest at 1.5% per month, calculated from the due date.

VAT, Customs & Import Duties

Outside European Union:

Danish VAT (25%) is deducted from the invoice.

Any applicable local VAT, customs duties, import fees, and clearance costs are the responsibility of the customer.

These charges vary by country and cannot be estimated or controlled by Brdr. Krüger.

Within European Union:

Danish VAT (25%) will be charged unless the customer provides a valid EU VAT number prior to invoicing.

If a valid EU VAT number is provided and verified, the invoice will be issued without Danish VAT, in accordance with applicable EU VAT regulations.

The customer is responsible for any local VAT reporting or reverse charge obligations in their country.

Customers are responsible for providing correct and complete VAT information at the time of order.

Brdr. Krüger cannot deduct VAT retroactively once an invoice has been issued.

Invoices

All invoices issued by Brdr. Krüger are subject to these Terms & Conditions.

Detailed and updated versions of the Terms & Conditions are available upon request or via Brdr. Krüger’s website.

In the event of discrepancies, the latest published version shall prevail.

Extended Producer Responsibility (EPR / PPWR – Packaging)

Prices exclude costs related to the EU Packaging and Packaging Waste Regulation (PPWR) and extended producer responsibility for packaging.

Packaging fees are not part of the product price and may be adjusted due to legislative or regulatory changes, including retroactive adjustments.

Applicable packaging fees will be invoiced separately once determined (expected during 2026).

Limitation of Liability

Brdr. Krüger’s liability shall apply only in cases of gross negligence or willful misconduct, to the extent permitted by applicable law.

In all cases, Brdr. Krüger’s total liability is limited to the invoiced value of the affected product.

Brdr. Krüger shall not be liable for any indirect, incidental, or consequential losses, including but not limited to:

  • Loss of profits
  • Operational losses or business interruption
  • Loss of goodwill or reputation
  • Delays caused by third-party carriers or service providers
  • Any indirect or economic loss

Governing Law & Jurisdiction

All agreements, deliveries, and services provided by Brdr. Krüger are governed by Danish law, excluding its conflict-of-law rules.

Any dispute arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Denmark, under the jurisdiction of Brdr. Krüger’s registered home court.

Force Majeure

Brdr. Krüger shall not be liable for any delay, failure to deliver, or failure to perform due to events beyond Brdr. Krüger’s reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, lockouts, labour disputes, governmental actions, supplier or transport disruptions, fire, flood, or other force majeure events.

In such cases, Brdr. Krüger’s obligations are suspended for the duration of the event, and Brdr. Krüger shall not be liable for any resulting losses or costs.

Copyright & Disclaimer

All Brdr. Krüger product designs, names, images, and written content are protected by international copyright and trademark laws.

No content may be copied, reproduced, or used without prior written consent from Brdr. Krüger.

All product dimensions are approximate.

Natural materials and craftsmanship may result in slight variations in colour, size, grain, and texture.

Material changes will be communicated via our website or by email.

Brdr. Krüger
Walgerholm 20-22, 3500 Værløse, Denmark
CVR DK 26988500 – EORI DK 26988500
info@brdr-kruger.dk +4539561555

Privacy Policy

Last updated: [Month Year]

Brdr. Krüger Trædrejeri A/S (“Brdr. Krüger”, “we”, “us”, “our”) respects your privacy and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect and use personal data when you visit brdr-kruger.com or interact with us.

Data Controller

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name
  • Email address
  • Phone number
  • Company name
  • Shipping and billing information
  • IP address
  • Information about website usage
  • Communication history

We collect personal data when you:

  • Visit our website
  • Contact us
  • Order samples
  • Sign up for newsletters
  • Create an account (if applicable)
  • Engage with us as a partner or customer

Purpose and Legal Basis

We process your personal data for the following purposes:

  • Responding to inquiries
  • Processing sample orders
  • Customer service and communication
  • Sending newsletters (with consent)
  • Marketing activities
  • Improving our website and services
  • Legal and accounting compliance

Our legal basis for processing includes:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving services and marketing)
  • Consent (for newsletters and certain marketing activities)

You may withdraw your consent at any time.

Sharing of Data

We may share your personal data with trusted third-party service providers, including:

  • Shipping and logistics providers
  • IT and hosting providers
  • Marketing and newsletter platforms
  • Analytics providers

If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards in accordance with GDPR (e.g., EU Standard Contractual Clauses).

We do not sell your personal data.

Retention Period

We retain personal data only for as long as necessary to fulfil the purposes described above or to comply with legal obligations.

Newsletter data is stored until you withdraw your consent. Accounting data is stored in accordance with Danish bookkeeping legislation.

Cookies

We use cookies to:

  • Ensure proper website functionality
  • Improve user experience
  • Analyse website traffic
  • Support marketing activities

You can manage or withdraw your cookie consent at any time via our cookie settings. For more information, please see our Cookie Policy.

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Danish Data Protection Agency (Datatilsynet)

To exercise your rights, please contact us at info@brdr-kruger.dk.

Complaints

Datatilsynet
Borgergade 28, 5th floor
1300 Copenhagen K
Denmark
www.datatilsynet.dk